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Service Industry

In the service industry, rapid technological advances and changing customer expectations are dramatically transforming the business environment. Traditional service providers are under significant pressure to drive innovation, remain competitive, and meet the demands of the digital age. In this highly dynamic landscape, strategic insights are critical to success.

A dynamic landscape

Consulteer is well-versed in the service industry's challenges. We understand that service companies have distinct processes that contribute to their customer appeal and loyalty. In today's landscape, automated online processes are vital for initiating and sustaining customer interactions. We're here to assist you in this transformation, leveraging Workflow Engines, Robotic Process Automation, and integrating external tools like BPM and ERP/EMS systems to make it happen.

Driving innovation for industry leaders

Our customers are organizations that operate critical infrastructure. These include network operators, energy and water providers, and other critical facilities. From innovative low-code solutions to outstanding UX design, we design and implement your system landscape with impressive speed and agility to accelerate your digital transformation and deliver world-class user experiences. Our expertise is valued and trusted by renowned clients such as Swisscom, Postfinance as well as numerous insurance companies and federal bodies.

Human-centric service solutions

At Consulteer, we have a strong foundation in the service industry. Our interdisciplinary teams are adept at understanding customer needs and developing commercially successful solutions using state-of-the-art technologies and highly efficient processes. With Consulteer's holistic end-to-end approach, we align products, services and IT platforms with market requirements. Our diverse team of experts combines technical expertise with strategic, cross-industry knowledge to drive positive change with tangible customer benefits.

Our proven expertise in complex system landscapes, user experience design, software engineering and cybersecurity makes service processes and systems efficient, secure and sustainable. By integrating user-centered design methods, we intelligently optimize the entire service industry value chain and drive change.

Shaping the future together

At Consulteer, our goal is to develop customized solutions for every sub-sector of the service industry and have a positive impact on our clients' growth and transformation.

Together, we are shaping a progressive service industry. Contact our experts and start your transformation journey today.

A vital service landscape forms the foundation of society. Together, we create customized business models, innovative solutions & ensure their professional implementation in our customers' organizations.

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Tim Börner

Business Area Lead - Service Industry

[email protected]